Article · 21. August 2024

“GHOSTING” IN THE APPLICATION PROCESS

Candidates apply for a job, successfully complete first and second interviews, may receive an offer or even a contract. Then suddenly, they simply leave the company and the recruiters in the dark. They don’t reject the offer, don't answer phone calls, don't respond or react, there is no further communication - nothing. At a certain point in the process, top talents mysteriously cut off the people involved, without any explanation.

One of the main reasons for this behavior is the dramatic change in the job market. Nowadays, applicants are in the fortunate position of being able to choose a job in many sectors and functions, and choose between numerous appealing job offers or employers. As a result, job seekers may be negotiating two or more potential contracts at the same time, and not communicating this openly. When the perfect candidate turns down the job offer unexpectedly, companies and recruiters have lost a lot of time and have to re-start the search at great expense. In the meantime, other interested and potential candidates may have accepted other positions.

We recommend that companies put their entire application process to the test. We encourage them to assess, in particular, their attractiveness factors, how fast their application process is, and whether their communication is clear and sincere enough. We know that these are all crucial factors in attracting top candidates.

Dr. Matthias Rode
Partner, international headhunter, chair of Agilium Worldwide executive search group
Liebich & Partner

Attractiveness factors – the incentives that companies offer to attract and retain the best talent – include competitive remuneration packages, flexible working time models and mobile working, and extensive opportunities for professional and personal development. Purposeful work that contributes to personal development, a positive working atmosphere where one’s work is recognized and appreciated, and good cooperation between employees, are also important factors here. Furthermore, the company’s reputation plays a decisive role and is frequently reflected in employee reviews on social media for example. Many companies simply don’t really know their attractiveness factors well enough, and find it difficult to communicate them, which often results in problems recruiting good applicants.

We also stress the importance of a fast and transparent application process. The initial response to an application should be quick, best case within a week. Even a provisional response is better than no response at all. In our experience, two interviews in a short space of time are usually enough to assess the three major decision criteria “ability, willingness and fit”. Many companies just take far too long to complete the application process. They risk that the applicant has started looking elsewhere, has lost interest or is already in talks with another employer.

Dr. Matthias Rode
Partner, international headhunter, chair of Agilium Worldwide executive search group
Liebich & Partner

It is essential that the second interview is well organized. For example, the applicant should prepare a presentation, a work sample or such comparable task. Applicants who are not sincerely interested in the position will often find this too much preparation, and terminate the process at this stage. It has also proven a good idea to invite the candidate for a trial working day before signing the contract. This enables them to get to know their future workplace and colleagues. They also have the chance to look at different departments and get a better idea of the organization and the position. Then decide.

Agilium Worldwide

Dr. Matthias Rode is the Chairman of AGILIUM Worldwide and your main contact in Germany: For any questions please contact him directly. Founded in 1984, Agilium Worldwide LLC is an international executive search group of independent, owner-managed retained executive search firms, with members who are active in virtually every market. Agilium Worldwide ranks among the world’s top 25 executive search organizations. Agilium Worldwide’s member firms offer personalized, specialized, client-oriented services. By eliminating the formally structured, pre-programmed approach they can remain proactive and secure prompt, skilled and expert service to their clients, to help them find the “Perfect Fit” – the right person for the right position, at the right time, at the right location. Agilium Worldwide member firms are trusted advisors to companies from the Fortune 500, as well as to upcoming and start-up companies around the globe. Clients get the best of both worlds: an entrepreneurial approach with global reach and local perspective.

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Dr. Matthias Rode
Partner, international headhunter, chair of Agilium Worldwide executive search group
Liebich & Partner

Dr. Matthias Rode is a highly successful international headhunter with extensive experience in filling business-critical positions. He searches for skilled professionals, senior executives and C-level …

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